TERMS AND CONDITIONS
These Terms and Conditions shall apply to all contracts entered into by New Romantic (“New Romantic”, “we” or “us”) whose registered office 6-7 Barrow Street, Dublin 4, Ireland. By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
PRICING, PAYMENTS AND DELIVERY
The prices payable for goods that you order are as set out in our website. Our prices are in Euros. If you purchase in another currency, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
DUTIES AND TAXES
IRE, UK & EU – Orders are inclusive of VAT.
USA – Orders are exclusive of Irish sales tax (VAT), US Import Duties are applied at checkout such that orders will be shipped duty paid. Please note that New Romantic cannot be liable for any additional local sales taxes imposed.
Rest of the World – Orders to all countries outside these territories are exclusive of Irish sales tax (VAT). This will be removed from your order at checkout. They may be subject to local import duties and taxes. Please note that New Romantic cannot be liable for any local import duties and taxes imposed.
COOLING OFF PERIOD
Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund.
OUR COMPLETE SATISFACTION PROMISE
New Romantic.com (‘New Romantic’) guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 30 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods and packaging are returned in perfect condition. Bespoke and engraved items: these pieces are Special Orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances. For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
RETURNING AN ITEM
When you return your items to us, please ensure you enclose your name and address and whether you require a refund or an exchange. Pack the items back in the parcel and send it back to: Customer Services Address New Romantic, 6-7 Barrow Street, Dublin 4, Ireland. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. Jewellery and goods purchased online cannot be exchanged or returned at any of our boutiques. A prompt refund will be issued within 7 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
CONTRACT FOR SALE
The advertising of products on this site is an ‘invitation to treat’. That means your order is an offer, not a contract of sale between you and ‘New Romantic’, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of order’ email dispatched once credit card authorisation has been confirmed and stock levels have been checked. These terms and conditions cannot be varied except by changes made by ‘New Romantic’ on the site, which we may make from time to time. In particular, nothing said by any representative of ‘New Romantic’ will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.
RECEIPT OF ORDER
‘New Romantic’ must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, ‘New Romantic’ will send you an email receipt confirming your order. Please keep this receipt for your records. ‘New Romantic’ reserve the right to refuse to supply to any person for whatever reason.
CANCELLATIONS AND EXCHANGES
If you realised you made a mistake and want to cancel your order, please contact us. Since we dispatch quickly it may not be possible to stop your order so in those instances please follow the instructions for ‘Returning an item’. Exchanges work in the same way. If you need your exchange to be processed quickly, it will be faster for you to claim a refund on a product by following the instructions ‘Returning an item’, and meanwhile place another order for the item you require. Although this will mean two transactions on your credit card, it is a faster way for you to get the product you would like.
DEFECTIVE AND DAMAGED ITEMS
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days. Customer Services will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us (either through one of our boutiques or) by post to the returns address above.
If you need assistance for any reason, please contact us on ph: +353 86 1408040. We accept American Express, Electron, Maestro/Switch, MasterCard & Visa. To securely receive your payments over the Internet we use Stripe, which is the standard internet practice and means your details are protected. Please don’t try to send orders via email, as we cannot guarantee any secure transmission of details. If you’re still worried about security over the Internet, then please contact us by phone.
‘New Romantic’ work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.
‘New Romantic’ cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between ‘New Romantic’ and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘New Romantic’ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ‘New Romantic’ to sell products.
Your use of this site and any contract between you and ‘New Romanic’ for the sale of products shall be governed by and shall be construed in accordance with the laws of the Republic of Ireland and shall be subject to the exclusive jurisdiction of the Courts of the Republic of Ireland. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
COPYRIGHT AND OTHER RIGHTS
All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘New Romantic’. The site as a whole is protected by copyright and trade press, all worldwide rights, titles and interests in and to which are owned by ‘New Romantic’. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘New Romantic’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.